GENERAL TERMS AND CONDITIONS

The Ice cream Faktory

Definitions

The Ice cream Faktory: BT Ice creams, established in Den Haag, Chamber of Commerce no. 08175666.
Customer: the party which The Ice cream Faktory has entered into an agreement with.
Parties: The Ice cream Faktory and customer together.
Consumer: a customer who is an individual acting for private purposes.

Applicability

These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of The Ice cream Faktory.
Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.

Offers and quotations

Offers and quotations from The Ice cream Faktory are without engagement, unless expressly stated otherwise.
An offer or quotation is valid for a maximum period of 1 month from its date, unless another acceptance period is stated in the offer or quotation.
If the customer does not accept an offer or quotation within the applicable time frame, the offer or quotation will lapse.
Offers and quotations do not apply to repeated orders, unless the parties have agreed upon this explicitly and in writing.

Acceptance

Upon acceptance of a quotation or offer without engagement, The Ice cream Faktory reserves the right to withdraw the quotation or offer within 3 days after receipt of the acceptance, without any obligations towards the customer.
Verbal acceptance of the customer only commits The Ice cream Faktory after the customer has confirmed this in writing (or electronically).

Prices

All prices used by The Ice cream Faktory are in euros, are exclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
The Ice cream Faktory is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
The parties agree on a total price for a service provided by The Ice cream Faktory. This is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which cannot be deviated from.
The Ice cream Faktory is entitled to deviate up to 10% of the target price.
If the target price exceeds 10%, The Ice cream Faktory must let the customer know in due time why a higher price is justified.
If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price by 10%.
The Ice cream Faktory has the right to adjust prices annually.
The Ice cream Faktory will communicate price adjustments to the customer prior to the moment the price increase becomes effective.
The consumer has the right to terminate the contract with The Ice cream Faktory if he does not agree with the price increase.

Payments and payment term

The Ice cream Faktory may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount.
The customer must pay invoices of The Ice cream Faktory within 14 days, unless parties have made other agreements about this or if the invoice has a different payment term.
Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without The Ice cream Faktory having to send the customer a reminder or to put him in default.
The Ice cream Faktory reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.

Consequences of late payment

If the customer does not pay within the agreed term, The Ice cream Faktory is entitled to charge an interest of 8% per month for commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.
When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to The Ice cream Faktory.
The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
If the customer does not pay on time, The Ice cream Faktory may suspend its obligations until the customer has met his payment obligation.
In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of The Ice cream Faktory on the customer are immediately due and payable.
If the customer refuses to cooperate with the performance of the agreement by The Ice cream Faktory, he is still obliged to pay the agreed price to The Ice cream Faktory.

Right of recovery of goods

As soon as the customer is in default, The Ice cream Faktory is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.
The Ice cream Faktory invokes the right of recovery by means of a written or electronic announcement.
As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to The Ice cream Faktory, unless the parties agree to make other arrangements about this.
The costs for the collection or return of the products are at the expense of the customer.

Suspension of obligations by the customer

The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

Right of retention

The Ice cream Faktory can appeal to his right of retention of title and in that case retain the products sold by The Ice cream Faktory to the customer until the customer has paid all outstanding invoices with regard to The Ice cream Faktory, unless the customer has provided sufficient security for these payments.
The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to The Ice cream Faktory.
The Ice cream Faktory is never liable for any damage that the customer may suffer as a result of using his right of retention of title.

Settlement

The customer waives his right to settle any debt to The Ice cream Faktory with any claim on The Ice cream Faktory.

Retention of title

The Ice cream Faktory remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to The Ice cream Faktory under whatever agreement with The Ice cream Faktory including of claims regarding the shortcomings in the performance.
Until then, The Ice cream Faktory can invoke its retention of title and take back the goods.
Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.
If The Ice cream Faktory invokes its retention of title, the agreement will be dissolved and The Ice cream Faktory has the right to claim compensation, lost profits and interest.

Delivery

Delivery takes place while stocks last.
Delivery takes place at The Ice cream Faktory unless the parties have agreed upon otherwise.
Delivery of products ordered online takes place at the address indicated by the customer.
If the agreed price is not paid on time, The Ice cream Faktory has the right to suspend its obligations until the agreed price is fully paid.
In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by The Ice cream Faktory.

Delivery period

Any delivery period specified by The Ice cream Faktory is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
The delivery period starts after the customer has signed the agreement to The Ice cream Faktory and is confirmed in writing or electronically by The Ice cream Faktory to the customer.
Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless The Ice cream Faktory cannot deliver within 14 days after the customer has urged him to do so in writing or if the parties have agreed upon otherwise.

Actual delivery

The customer must ensure that the actual delivery of the products ordered by him can take place in time.

Transport costs

Transport costs are paid by the customer, unless the parties have agreed upon otherwise.

Packaging and shipping

If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which The Ice cream Faktory may not be held liable for any damage.
If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to The Ice cream Faktory, failing which The Ice cream Faktory cannot be held liable for any damage.

Insurance

The customer undertakes to insure and keep insured the following items adequately against fire, explosion and water damage as well as theft:

goods delivered that are necessary for the execution of the underlying agreement
goods being property of The Ice cream Faktory that are present at the premises of the customer
goods that have been delivered under retention of title

At the first request of The Ice cream Faktory, the customer provides the policy for these insurances for inspection.

Storage

If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the customer.
Any extra costs as a result of premature or late purchase of products are entirely at the customer's expense.

Guarantee

When parties have entered into an agreement with services included, these services only contain best-effort obligations for The Ice cream Faktory, not obligations of results.
The warranty relating to products only applies to defects caused by faulty manufacture, construction or material.
The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be established.
The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.

Performance of the agreement

The Ice cream Faktory executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
The Ice cream Faktory has the right to have the agreed services (partially) performed by third parties.
The execution of the agreement takes place in mutual consultation and after written agreement and payment of the possibly agreed advance by the customer.
It is the responsibility of the customer that The Ice cream Faktory can start the implementation of the agreement on time.
If the customer has not ensured that The Ice cream Faktory can start the implementation of the agreement in time, the resulting additional costs and/or extra hours will be charged to the customer.

Duty to inform by the customer

The customer shall make available to The Ice cream Faktory all information, data and documents relevant to the correct execution of the agreement to in time and in the desired format and manner.
The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.
If and insofar as the customer requests this, The Ice cream Faktory will return the relevant documents.
If the customer does not timely and properly provides the information, data or documents reasonably required by The Ice cream Faktory and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.

Intellectual property

The Ice cream Faktory retains all intellectual property rights (including copyright, patent rights, trademark rights, design and design rights, etc.) on all designs, drawings, writings, data carriers or other information, quotations, images, sketches, models, scale models, etc., unless parties have agreed otherwise in writing.
The customer may not copy or have copied the intellectual property rights without prior written permission from The Ice cream Faktory, nor show them to third parties and / or make them available or use them in any other way.

Confidentiality

The client keeps any information he receives (in whatever form) from The Ice cream Faktory confidential.
The same applies to all other information concerning The Ice cream Faktory of which he knows or can reasonably suspect that it is secret or confidential, or of which it can expect that its disclosure may cause damage to The Ice cream Faktory.
The customer takes all necessary measures to ensure that he keeps the information referred to in paragraphs 1 and 2 secret.
The obligation of secrecy described in this article does not apply to information:

which was already made public before the customer heard this information or which later became public without being the result of a violation of the customer's duty to confidentiality
which is made public by the customer due to a legal obligation

The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of 3 years after the end thereof.

Penalties

If the customer violates the articles of these general terms and conditions about secrecy or intellectual property, then he forfeits on behalf of The Ice cream Faktory an immediately due and payable fine of € 1.000 if the customer is a consumer and € 5.000 if the customer is a company, for each violation and in addition an amount of 5% of the aforementioned amount for each day that this violation continues.
No actual damage, prior notice of default or legal proceedings are required in forfeiting the fine referred to in the first paragraph of this article.
The forfeiture of the fine referred to in the first paragraph of this article shall not affect the other rights of The Ice cream Faktory including its right to claim compensation in addition to the fine.

Indemnity

The customer indemnifies The Ice cream Faktory against all third-party claims that are related to the products and/or services supplied by The Ice cream Faktory.

Complaints

The customer must examine a product or service provided by The Ice cream Faktory as soon as possible for possible shortcomings.
If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform The Ice cream Faktory of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
Consumers must inform The Ice cream Faktory of this within two months after detection of the shortcomings.
The customer gives a detailed description as possible of the shortcomings, so that The Ice cream Faktory is able to respond adequately.
The customer must demonstrate that the complaint relates to an agreement between the parties.
If a complaint relates to ongoing work, this can in any case not lead to The Ice cream Faktory being forced to perform other work than has been agreed.

Giving notice

The customer must provide any notice of default to The Ice cream Faktory in writing.
It is the responsibility of the customer that a notice of default actually reaches The Ice cream Faktory (in time).

Joint and several Client liabilities

If The Ice cream Faktory enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to The Ice cream Faktory under that agreement.

Liability of The Ice cream Faktory

The Ice cream Faktory is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
If The Ice cream Faktory is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
The Ice cream Faktory is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
If The Ice cream Faktory is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

Expiry period

Every right of the customer to compensation from The Ice cream Faktory shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 Dutch Civil Code.

Dissolution

The customer has the right to dissolve the agreement if The Ice cream Faktory imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
If the fulfillment of the obligations by The Ice cream Faktory is not permanent or temporarily impossible, dissolution can only take place after The Ice cream Faktory is in default.
The Ice cream Faktory has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give The Ice cream Faktory good grounds to fear that the customer will not be able to fulfill his obligations properly.

Force majeure

In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of The Ice cream Faktory in the fulfillment of any obligation to the customer cannot be attributed to The Ice cream Faktory in any situation independent of the will of The Ice cream Faktory, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from The Ice cream Faktory .
The force majeure situation referred to in paragraph 1 is also applicable - but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
If a situation of force majeure arises as a result of which The Ice cream Faktory cannot fulfill one or more obligations towards the customer, these obligations will be suspended until The Ice cream Faktory can comply with it.
From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
The Ice cream Faktory does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

Modification of the agreement

If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.

Changes in the general terms and conditions

The Ice cream Faktory is entitled to amend or supplement these general terms and conditions.
Changes of minor importance can be made at any time.
Major changes in content will be discussed by The Ice cream Faktory with the customer in advance as much as possible.
Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.

Transfer of rights

The customer cannot transfer its rights deferring from an agreement with The Ice cream Faktory to third parties without the prior written consent of The Ice cream Faktory.
This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.

Consequences of nullity or annullability

If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what The Ice cream Faktory had in mind when drafting the conditions on that issue.

Applicable law and competent court

Dutch law is exclusively applicable to all agreements between the parties.
The Dutch court in the district where The Ice cream Faktory is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.

Laste updated: 15 april 2024